Refund Policy

If something we sold you is not what we said it was, we put it right or we give your money back. The rules below exist so that promise is predictable rather than personal.

01Digital licences and founding seats

Founding licences and seats (including WhatsApp Memory licences) are refundable within 14 days of purchase if the product is materially not as described on this site, or if you have not been able to use it at all through no fault of yours. Where a licence has been substantially used to process your own data in the meantime we may discuss a partial refund instead.

02Scoped custom services

For agreed engagements: work not yet started — full refund of any prepayment. Work in progress — refund of the unused portion, pro-rated against agreed milestones. Work delivered and accepted — no refund, except where delivery fails to meet the written scope, in which case we fix it or refund the affected part.

03Brazilian customers

If you bought as a consumer resident in Brazil, the Código de Defesa do Consumidor gives you a 7-day withdrawal right for purchases made outside a physical store, whatever the product. We honour it in full, on top of everything above.

04How to ask

Email superclawman@superclawman.ai with your order reference and a sentence about what went wrong. Decisions come back within five business days; approved refunds return to the original payment method via Stripe within the period your bank or card issuer needs (typically 5–10 business days).

05Chargebacks

Talk to us first, honestly — most disputes end in a refund or a fix in a day. If you open a chargeback without contacting us we will respond to it with the delivery and acceptance records we hold.